Submit a Support Ticket in Torus

Submit a Support Ticket in Torus

If you notice a technical issue, a mistake in the course materials, or something that should be added or changed in Torus, please submit a support ticket.

If you need help understanding a concept or want to know why an answer was marked wrong, contact your instructor directly.

1. Take Screenshots

Before submitting the ticket, take up to three screenshots that show the issue.

Helpful screenshots may show:

  • The whole page with the address bar for any errors
  • The page title or location where the issue happened
  • The question and your answer
  • The feedback or error message
  • The page where the issue happened

2. Click Support

In the bottom-left corner of student views or course pages, click Support.

Info
In instructor view, the support button is a question mark in the upper right of the page.

3. Choose a subject

Select the subject that best matches your issue. For course-material issues, choose Content Question or Error.

You may also use:

  • Request - Content: Use this for something related to the course materials that should be added or changed, such as an additional explanation.
  • Request - Feature: Use this for a new feature or functionality request, such as subtitles on language videos. You do not need to submit a request for subtitles because we are already working on them.

4. Describe the issue

In the Questions or Comments box, briefly explain what happened.

Include as much of the following information as you can:

  • Page title and number
  • What you were trying to do
  • What went wrong
  • What course you are trying to access with what instructor if applicable
  • Any troubleshooting you already did

5. Upload Screenshots and Send the Request

Attach up to three screenshots.

Then complete the reCAPTCHA and click Send Request.

Your request will be forwarded to the appropriate support team. You can expect a reply usually within a day. 


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