Frequently Asked Questions for OLI Torus Students - Getting Started

Frequently Asked Questions for OLI Torus Students - Getting Started

Getting Started with OLI Torus

What browser should I use?

Chrome is recommended.

How do I enroll in my OLI Torus course?

There are two ways to enroll in an OLI Torus course depending how it is set up by your instructor/school.
1. Follow a link to OLI Torus from your school's system. This link set up by your instructor goes straight to OLI Torus and has no OLI Account ID or password. You have to be signed in to your school's system to access OLI Torus.
OR
2. Follow an invitation link from your instructor, sign up for an OLI Torus Learner Account, verify your email address to complete the enrollment. For more details see this article.

If the link is expired or to the wrong course, email your instructor to ask for a new link to your course. If there are other errors or issues with enrolling, please email oli-help@cmu.edu.


I can't verify my email address. What should I do?

Search your inbox, spam, and junk folders for an email with the subject "Confirm Email Address" from "torus-admin@oli.cmu.edu". If you cannot find the email, please create an account here making sure to enter the correct email address: https://proton.oli.cmu.edu/registration/new and check for the "Confirm Email Address" email.
If you did not receive a "Confirm Email Address" email within a few minutes, please email oli-help@cmu.edu for assistance with verifying your account. 

How do I sign back in to my OLI Torus course?

There are two ways to access an OLI Torus course depending how it is set up by your instructor/school.
1. Follow the link from your school's system to OLI Torus with no OLI Torus Learner Account or Password.
OR
2. Sign in at https://proton.oli.cmu.edu/session/new in the middle of the page (not at the top under Authoring). See this article for more details.

I'm signed in to my school's system to click through to OLI Torus, but my sign-in keeps timing out. What can I do?

Chrome is recommended. There are known issues with other browsers such as Edge. Please report this behavior to oli-help@cmu.edu. Your sign-in should persist while you work.

Close any open OLI Torus windows, open your school's class system, sign in, click the link set up by your instructor to go to OLI Torus. This signs you in. You must have an active sign-in to your school's system to access your OLI Torus course materials. You do not have an OLI Torus Account ID.

How do I sign back in if I access OLI Torus by signing in at proton.oli.cmu.edu with an OLI Torus Learner Account?

Access the course by signing in at at https://proton.oli.cmu.edu/session/new with the existing learner account. Make sure to sign in under Learner / Educator Sign In in the middle of the page, not at the top under "Authoring or your LMS".
OR
From proton.oli.cmu.edu, click the blue Learner/Educator Sign In button in the upper right, then sign in under Learner / Educator Sign In in the middle of the page, not at the top under "Authoring or your LMS".
OR
Click the original invitation link provided by your instructor / school and follow the prompts to sign in.

How can I​ get help?

I have a question about OLI Torus, a technical issue, or need to access the course materials.

Email oli-help@cmu.edu with any technical or access questions.

I have a content question or a question about my grades for my course.

For content questions or questions about your grades, contact your instructor.