Frequently Asked Questions (FAQs) for OLI Torus Instructors with Existing Course Sections

Frequently Asked Questions (FAQs) for OLI Torus Instructors with Existing Course Sections

What browser should I and my students use?

Chrome is recommended.

I'm signed in to my school's system to click through to OLI Torus, but my sign-in keeps timing out. What can I do?

Chrome is recommended. There are known issues with other browsers such as Edge. Please report this behavior to oli-help@cmu.edu. Your sign-in should persist while you work.

How do I add or remove additional instructors or TAs to or from a course section?

For LMS-integrated course sections, add the co-instructor or TA to your LMS section. Their access will be determined by their role in LMS. They should come through to Torus as instructor. If not, please email oli-help@cmu.edu. To remove access, remove the instructor or TA from the LMS roster.

For direct delivery sections (website login), add co-instructors or TAs using the Add Enrollments tool:
  1. From Manage page click Overview > Students > Add Enrollment
  2. Enter all TAs' or co-instructors' email addresses separated by commas.
  3. Select the Instructor role, click Next and follow the prompts.
    Invite TAs and instructors by entering their email address.
  4. If the invited user has an account, it will send an invitation they must accept via email.
  5. If the user doesn't have a Torus account, they must accept the invitation via email and they'll be asked to create an account.
  6. Let the new instructors know to: Look for an instructor invitation in your email, accept the emailed instructor invitation, then follow the prompts to sign in or create a new account with that email address as needed, then the new course section will appear on the Instructor Workspace. Sign back in at proton.oli.cmu.edu to access the materials again.
To remove instructors from a direct delivery section, from Overview > Students, change the drop-down to Non Students, then click the instructor's name. From the Actions tab, change the role from Instructor to Student, then click Unenroll.

How do I view and manage student enrollments? 

Go to Overview (in the top banner) and then Students to see a list of students on the roster. If your course is linked to your LMS, students will not appear until they access the course. Click a student name to access their progress and scores and proficiency and any available actions.

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Instructors can bookmark or save this link for frequent reference. If your section is linked to your LMS, you must be signed in to your school's system before accessing any links to the section.

How do I override a quiz score?

See this article on how to override a student's attempt score.

How is the progress percent calculated?

  1. For practice pages:  Progress is calculated based on the percentage of the activities that the student attempts on the page.  A page with 10 activities, where the student has attempted 3 of them would be 3/10 or 30% progress.  For practice pages that contain 0 activities the act of visiting the page set that page progress to 100%.
  2. For graded pages: When a graded page is submitted, the graded page is considered complete at 100% for the progress calculation.
  3. For survey activities (within survey blocks): Activities within survey blocks do not count towards progress.

How can I get help with technical questions?